Dispatch. UK orders placed before 2pm on a working day are dispatched the same day. Delivery is typically 2–3 working days after dispatch, though times are not guaranteed.
UK shipping is free on orders over £99; tracked delivery applies to all orders.
Packaging is plain, discreet and tamper-evident, with cold-chain handling where required.
International shipping is available to selected countries. It is your responsibility to confirm that importing research reagents is lawful in your country and to pay any import duties, taxes or customs charges.
Risk in the goods passes to you on delivery.
Your right to cancel
If you are buying as a consumer, you have a legal right to cancel your order under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
You may cancel at any time up to 14 days after the day you receive the goods, without giving a reason. You do not need to have a fault.
To cancel, tell us clearly before the 14 days are up — email info@reviveyourhealth.co.uk with your order number, or use the cancellation form below. We will acknowledge in writing.
You then have a further 14 days to send the goods back.
We refund the price of the goods plus the standard outbound delivery cost you paid, within 14 days of receiving the goods back (or of proof that you have sent them, whichever is sooner).
You pay the cost of returning the goods, unless they were faulty, damaged or not what you ordered.
Cancellation form — you may use this wording: “To Revive Peptides Limited, 151 Crowstone Road, Westcliff-on-Sea, England, SS0 8BG / info@reviveyourhealth.co.uk — I hereby give notice that I cancel my contract of sale of the following goods [ ], ordered on [ ], received on [ ]. Name: [ ]. Address: [ ]. Date: [ ].”
One exception: sealed goods
The statutory right to cancel does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons, once they have been unsealed after delivery (regulation 28(1)(e)). In plain terms: while a vial’s tamper-evident seal is intact, you can cancel and return it. Once that seal is broken, you cannot. Sealed, unopened items are always returnable within the periods above.
Faulty, damaged or incorrect orders
Separately from cancellation, if goods are faulty, damaged or not what you ordered you have rights under the Consumer Rights Act 2015 — including a 30-day right to reject for a full refund.
Please tell us as soon as you reasonably can, with your order number and photographs of the packaging, product and shipping label — it helps us resolve it quickly and raise it with the courier.
Telling us later does not remove your legal rights. We pay return postage on faulty, damaged or incorrect goods.
Refunds are made to your original payment method. Where an order was paid in cryptocurrency, refunds are made in pounds sterling by bank transfer at the GBP value taken at the time of the original payment; we will confirm the amount with you first.
Complaints
If something has gone wrong, email info@reviveyourhealth.co.uk or call 01702 597877. We aim to acknowledge complaints within 2 working days and resolve them within 14 days. If you are not satisfied with our response you may be able to refer the matter to your local Trading Standards service via the Citizens Advice consumer helpline.
